Refund Policy

Last Updated: April 21, 2025

Thank you for choosing MUKING OU's applications. We value your satisfaction and have established this refund policy to ensure transparency in our refund process.

1. App Store Purchases

For applications purchased through:

• Apple App Store: Refund requests must be submitted directly through Apple's App Store. Visit Apple's support page for detailed instructions.
• Google Play Store: Refund requests must be submitted through Google Play. Visit Google Play's support page for detailed instructions.
• Microsoft Store: Refund requests must be processed through Microsoft. Visit Microsoft's support page for detailed instructions.

2. Refund Eligibility

You may be eligible for a refund if:

• The purchase was made within the last 48 hours
• The application is not functioning as advertised
• You were charged multiple times for the same purchase
• The purchase was unauthorized

3. In-App Purchases

For in-app purchases:

• Consumable items (one-time use items) are not eligible for refund once consumed
• Non-consumable items may be eligible for refund within 48 hours of purchase
• Subscriptions may be canceled at any time, but refunds for partial periods are generally not provided

4. Subscription Cancellations

To cancel a subscription:

• For iOS: Go to Settings > [your name] > Subscriptions
• For Android: Open Google Play Store > Menu > Subscriptions
• For Windows: Go to Microsoft Store > Library > Manage

5. Non-Refundable Items

The following are generally not eligible for refund:

• Consumed or used virtual items
• Completed subscription periods
• Purchases made more than 48 hours ago (except in special circumstances)

6. How to Request a Refund

If you believe you are eligible for a refund and cannot process it through the respective app store, please contact our support team with the following information:

• Your order/transaction ID
• Date of purchase
• Reason for refund request
• Description of the issue (if applicable)

7. Processing Time

Refund processing times vary by platform:

• Apple App Store: 5-7 business days
• Google Play Store: 3-5 business days
• Microsoft Store: 3-5 business days

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +372 5397 5003
• By mail: Harju maakond, Kesklinna linnaosa, 3. korrus, Viru väljak 2 Tallinn - Estonia